I just got a second interview at a petsmart near me too! did you already do yours? if so what should I expect?
Congratulations! Yes I did already have mine and I actually got hired. The first interview I had was more of a friendly conversation and a few questions with the Pet Care Manager. The second interview was a lot tougher. The Store Manager interviewed me today and she asked the more meaningful questions where they are looking for a specific answer.
"If a customer came in wanting to get their first fish tank, what size would you recommend? Why?"
"Name a time that you had to deal with a difficult customer. How did you resolve the issue?"
"Pretend to sell me a dog leash."
"Pretend to sell me an aquarium?"
"Name a time that you had a problem with authority. How did you resolve the issue?"
"If offered a position what could you bring to the company?"
"Why do you want to work at Petsmart?"
I don’t know how you do with those types of questions but they are difficult for me. I can’t just come up with something suitable on the spot. Also selling an item in a real world situation is much easier than in an artificial one.